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Home / Services / Field Service & AMC
Field support

When the line stops, we pick up

Our engineers troubleshoot PLCs, drives, encoders and SCADA on running pharma lines, including machines we didn’t build.

No client left behind

For breakdown calls we diagnose the fault, read the drive and PLC diagnostics and get the line running again. A field service report records the root cause and the corrective action for your deviation file.

Annual maintenance contracts

AMCs include preventive checks, program and SCADA backups, spares planning, license management and a priority response commitment agreed with your engineering team.

Sharp project management

Our project managers keep timelines, vendors and budgets under control and tell you early when something threatens the schedule.

What you receive

  • Field service reports
  • Root-cause & CAPA input
  • Program & application backups
  • Spares & obsolescence list
  • AMC visit records
  • Remote support (on request)
PLC & drive diagnosticsSCADA health checksBackup & restoreLicense management

Planning an upgrade, a new line or a qualification?

Tell us about the machine, the process and the deadline. An engineer, not a salesperson, will reply within one working day.